Carole is the founder and Managing Director of Bicton Travel. She moved to Australia from the UK in 1986 and established Bicton Travel after working as a consultant with Traveland. She specialised in cruising and is recognised as one of the foremost cruise experts in Australia. She has cruised the world extensively and in 2010 established Cruisefinder.com.au as an online cruise agency.

In June 2016, Carole was honoured to be Australia’s first travel agent to christen a new river ship and is the proud godmother to APT’s luxury, 158 passenger Amastella. Also in 2016 Carole was inducted into the Cruise Line Industry Association (CLIA) Hall of Fame. This formal recognition honours her efforts and accomplishments as a significant contribution to the development of the cruise industry.